Return & Refund Policy

Last Updated: June 2026

This Return & Refund Policy explains how returns, refunds, and cancellations are handled by Dronebay (“we”, “our”, “us”).

By placing an order on our website, you agree to the terms below.

1. Return Window

We accept return requests within 30 days of delivery.

After 30 days, returns will no longer be eligible.

2. Return Eligibility

To be eligible for a return, the item must be:

  • Unused and in original condition
  • In original packaging
  • Including all accessories and manuals
  • Not damaged or altered by the customer
  • Accompanied by proof of purchase

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom or special-order products
  • Used or damaged items (not caused during shipping)
  • Items missing original packaging or accessories
  • Digital products or downloadable software
  • Items that have been modified or tampered with

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Please include photos and order details.

We will review the issue and may offer:

  • Replacement
  • Refund
  • Replacement parts (if applicable)

5. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Shipping fees are non-refundable.

6. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method.

Refunds may take 5–10 business days depending on your bank or payment provider.

7. Order Cancellation

Orders can be cancelled only if they have not yet been shipped.

Once an order has been shipped, it must follow the return process.

8. Restocking Fee

In some cases, a restocking fee of up to 20% may apply depending on the condition of the returned item.

9. Late or Missing Refunds

If you have not received a refund yet:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank (processing time may vary)

If you still have issues, please contact us.

10. Contact Information

Dronebay

Email: Contact.dronebay@gmail.com
Phone: +1 208-913-3718

Address:
700 W Main St
Norman, Oklahoma 73069
United States