Shipping Policy

PLEASE READ CAREFULLY

This Shipping Policy (“Policy”) governs all shipments of products sold by Dronehay (“Company”).

By placing an order, the purchaser (“Buyer”) agrees to all terms herein. This Policy forms an integral part of the sales agreement.

1. SHIPPING TERRITORY RESTRICTION

Dronehay sells and ships products exclusively within the United States of America.

Dronehay does not:

  • Ship internationally
  • Arrange export of products outside the United States
  • Support or facilitate cross-border resale or re-export

The Buyer agrees:

  • Not to export, resell, or transfer products outside the United States without prior written authorization
  • To comply with all applicable U.S. export control laws and regulations

Dronehay reserves the right to:

  • Refuse or cancel any order suspected of intended export or unauthorized distribution

2. ORDER PROCESSING TIME

Orders are processed and dispatched within 1–3 business days from confirmed payment, excluding weekends and holidays.

Exceptions:

  • Bulk orders may take longer
  • Custom or made-to-order products may have extended lead times

3. SHIPPING TERMS AND RISK TRANSFER

All shipments are FOB Shipping Point.

Title and risk transfer to the Buyer once handed to the carrier.

Dronehay is not responsible after shipment handover.

4. SHIPPING METHODS AND CARRIERS

Dronehay selects shipping carriers at its discretion.

Delivery times are estimates only.

Not responsible for delays caused by:

  • Carrier issues
  • Weather
  • Infrastructure problems
  • Regulatory delays

5. FREIGHT AND SHIPPING COSTS

  • Spare parts: may qualify for free shipping over thresholds
  • Equipment: freight shipping required, quoted separately
  • Batteries: hazardous materials handling fees may apply

All shipping costs are paid by the Buyer unless stated otherwise.

6. DELIVERY AND INSPECTION

Buyer must inspect goods upon delivery.

Any visible damage must be recorded on the carrier receipt immediately.

Failure to report damage at delivery constitutes acceptance of goods in good condition.

7. SHIPPING DAMAGE AND CLAIMS

Shipping damage is handled by the carrier.

Buyer must file claims directly with the carrier.

Dronehay may assist but assumes no liability.

8. OUT-OF-BOX DAMAGE (OOB)

Post-delivery damage claims fall under warranty terms.

Late reporting may result in claim rejection.

9. FAILED DELIVERY / REFUSED SHIPMENTS

If delivery fails due to Buyer:

  • Return shipping fees apply
  • Storage fees apply
  • Redelivery fees apply
  • Restocking fees may apply

10. STORAGE AND DELIVERY DELAYS

If Buyer delays delivery:

  • Risk remains with Buyer
  • Storage fees may apply
  • Additional handling costs may be invoiced

11. DELIVERY SITE REQUIREMENTS

Buyer must ensure:

  • Access for delivery truck
  • Proper unloading equipment
  • Staff available for unloading

Failure may result in extra charges.

12. PARTIAL SHIPMENTS

Orders may be shipped in parts. Each shipment is treated independently.

13. DELIVERY TIME

Delivery times are estimates only and not guaranteed.

14. LIMITATION OF LIABILITY

Dronehay is not liable for:

  • Shipping delays
  • Carrier errors
  • Post-shipment damage
  • Indirect or financial losses

15. CONTACT INFORMATION

For shipping inquiries, include:

  • Order number
  • Tracking number
  • Supporting documents

📧 Email: Contact.dronehay@gmail.com

📞 Phone: +1 203-547-4173

🏢 Address:

Dronehay
530 E 19th Ave
Torrington, Wyoming 82240
United States

16. GOVERNING LAW

This Policy is governed by the laws of the United States.